Collections Representative

Title : Sr. Executive - Accounts Receivable

Reports To : Team leader and Head - Receivables

Summary

1) Payment Follow-Up : Contacting customers via phone calls, emails, or written correspondence to request payment for due invoices or outstanding. Monitoring and following up on accounts, ensuring timely payment and escalating collection efforts when necessary.

2) Documentation and Reporting : Maintaining accurate records of collection activities, documenting customer interactions, and preparing regular reports on collection efforts, outstanding balances, and collection performance.

3) Collaboration : Collaborating with internal teams, such as sales, customer service, and finance, to address customer concerns, resolve disputes, and improve the overall collections process.

4) Customer Service : Providing exceptional customer service by addressing customer inquiries, resolving complaints, and addressing any concerns related to outstanding payments.

5) Compliance : Ensuring compliance with legal and regulatory requirements, and company policies.

Required Competencies

• Excellent Communication Skills
• Knowledge of Equities Market added advantage.
• Negotiation Skills
• Excellent Data Management Skills
• Good with MS office.
• Having track record of Target Achievement in the range of 90 – 95%
• Academic Profile – B. Com / M. Com / MBA (Finance)
• Work Experience – 2 to 4 years (with Corporates)