Entry-Level Customer Support Specialist

TechnodysisBengaluru, Republic Of India, IN

5 days ago

Job description

Job Title : Customer Support Executive - Freshers (On the job training will be provided)

Work Location : Bangalore – White Field – WFO

Salary - INR 20000 / - to 25000 / - Per month

Mode of Interview : Face to Face in Bangalore

Shift timings : Shift Allowance are provided

For Male 24
7 & For Female Employees 7am-7pm Window
6 Days working
No Fixed Off

About the Role :

We are hiring enthusiastic and customer-focused professionals for inbound calling process. The role involves handling customer queries, providing accurate information and ensuring a smooth customer experience.

Key responsibilities.

Handle inbound calls related to client products and Services

Resolve customer queries efficiently while ensuring customer satisfaction

Provide product and service information both in Hindi and English

Record and update customer interactions accurately in the system

Escalate unresolved issues to the concerned department in a timely manner

Maintain quality standards and follow process guidelines

Required Skills and Qualification

Minimum qualification : +2 / Intermediate (Graduate Preferred)

Proficiency in Hindi and English is mandatory

Excellent verbal communication and listening skills

Ability to handle customer interactions with patience and empathy.

Basic computer knowledge (MS Office, email, CRM tools)

Other details :

Candidates must work from Office - Bangalore

Rotational shifts may apply based on Business requirements.

Selection process : Only Face to Face interview

HR Round followed by Versant

OPS Round

Client round

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Customer Support Specialist • Bengaluru, Republic Of India, IN

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