Customer Service - Associate (Freshers Only)

Job Description

We are seeking a dedicated and customer-focused Customer Service Associate to join our team in Mumbai, India. As a vital member of our customer support department, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving issues efficiently and professionally.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Identify and assess customers' needs to provide accurate and helpful information
• Handle and resolve customer complaints with empathy and efficiency
• Maintain and update customer accounts and records in our CRM system
• Collaborate with other departments to ensure customer satisfaction and timely resolution of issues
• Meet or exceed performance metrics related to call handling, customer satisfaction, and issue resolution
• Stay updated on company products, services, and policies to provide accurate information to customers
• Identify and escalate complex issues to appropriate teams or supervisors when necessary
• Contribute to a positive team environment by sharing knowledge and best practices with colleagues
• Participate in ongoing training and development programs to enhance customer service skills

Qualifications

Additional Information

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