Payroll Associate III

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Job Summary :

The Payroll Analyst III performs North American payroll-related functions, including payroll processing, payroll tax compliance, automated timekeeping systems and payroll reporting in a multi-site, multi-state, high-volume environment for UKG Inc.'s customers who utilize our Managed Services product offering. Payroll Specialist III provides excellent customer service to managers and associates and is well versed in payroll compliance, taxes and reporting.

Primary / Essential Duties And Key Responsibilities

Perform all payroll-related functions, including but not limited to payroll processing, audits, and maintenance with minimal to no assistance.

Able to manage processes for multiple clients within MS payroll team group.

Assist with all YE / QE Payroll activities including ability to process basic QE YE Payroll adjustments.

Good understanding of US payroll basics.

Understands UKG-specific payroll solutions.

Working knowledge of Payroll concepts and application of payroll concepts, procedures, and practices. General knowledge of industry practices, techniques, standards, and business unit / group functions.

Engages in learning the business, focusing on their individual role, impact on the team, and industry trends.

To ensure all the assigned payroll tasks and checklists are completed before the due date.

To Maintain the required level of accuracy at all times.

All the mandatory trainings to be completed as per the assigned goals.

To come up with process innovation ideas for process standardization.

Work on basic projects, providing updates to appropriate internal and external contacts with limited supervision.

Attend / Lead recurring customer calls and serves as a point of contact for tasks, issues, and projects.

Plan, organize, and prioritize daily work to meet the established schedule and team goals.

Mentor for Payroll Rep I and II.

Provides solutions to typical problems based on existing precedents, best practices, or procedures.

Ability to understand a business need or concern and proactively provide ideas and solutions.

Capable of making moderately complex decisions in a timely manner, sometimes under tight deadlines.

Takes ownership of role and accepts accountability for own work.

Looks for ways to innovate processes and procedures.

Participate in special projects and business initiatives that drive business growth and efficiency.

Ability to explain job-specific information and work collaboratively to resolve difficult or challenging situations internally and externally.

Acts in the best interest of the company and customer.

Takes personal accountability for establishing and maintaining internal & external relationships.

Ensure all DTPs are up to date with new scenarios, updates / exceptions.

Empathy for internal and external customers.

Ability to understand and follow written and verbal instructions.

Excellent written and oral communication skills.

Ability to deal effectively with a diverse set of individuals at all organizational levels.

Coordinate multiple tasks simultaneously.

Quickly and easily adapts to change and shifting priorities with enthusiasm.

Proficient use of the Microsoft Office Suite of software (Outlook, Word, and Excel) .

Attends and / or facilitates regular client calls Serve as first point of contact for projects, tasks or issue Quarter End, Year End, and Open Enrolment assistance and task execution.

Escalates non-routine inquiries and issues to Leam or Supervisor.

Required Qualifications :

Bachelor's degree or equivalent, three to five years related experience, or equivalent combination of education and experience

Preferred Qualifications :

Working knowledge of UKGPro is a plus.

Knowledge of US and Canadian payroll laws.

Experience with large corporate payroll processing that includes exposure to benefits and 401(k)

Knowledge of multi-state North American payroll tax laws

Knowledge of Global Payroll Laws

FPC certification is a plus

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]

Skills Required

Payroll Processing