Customer Operations Specialist

Company Description

We envision a world where technology empowers businesses to reach their full potential. By harnessing our expertise and innovative mindset, we strive to become a trusted partner for organizations navigating the complexities of the digital age.

At Kovalty Technologies, we transform ideas into market-ready solutions through our comprehensive technology expertise, end-to-end product management, and dedicated customer success services.

Role Description

The Customer Operations Specialist will be responsible for ensuring smooth day-to-day operations by addressing client and customer requests, managing documentation, and coordinating across teams to resolve issues effectively. This role requires strong communication, organizational skills, and a customer-focused approach to deliver high-quality support and operational efficiency.

Location : Visakhapatnam

Experience Range : 1-4 Years

Work Timings : Rotating Shifts

Job Type : Work from Office

Key Responsibilities

Respond to client and customer inquiries through phone, email, and internal systems.

Coordinate with internal teams and external stakeholders to resolve operational or service-related issues.

Manage and maintain accurate operational and client documentation.

Update account information, prepare reports, and ensure timely communication of status updates.

Process incoming and outgoing communications, including mail and email correspondence.

Handle client escalations, high-priority requests, and vendor-related issues within defined SLAs.

Support cross-functional teams to streamline processes and improve service delivery.

Required Skills & Competencies

Strong verbal and written communication skills with a customer-first mindset.

Proficiency in MS Office Suite (Outlook, Excel, Word) and familiarity with CRM or support systems.

Excellent organizational skills and keen attention to detail.

Strong time management skills with the ability to prioritize and multitask effectively.

Analytical and problem-solving abilities.

Ability to work independently as well as collaboratively in a team environment.

Flexibility to perform in a fast-paced and dynamic setting.

Ethical conduct and professional integrity.

Qualifications

1–4 years of experience in operations support, client support, or administrative functions.

Experience working with US based clients is a plus.