Lead Trainer - Voice and Accent Coach

We are seeking a dynamic and experienced Lead Trainer Voice and Accent Coach to join our Learning & Development team. The ideal candidate will have over 5 years of experience in the BPO industry , with a strong background in language training, voice and accent coaching, and international calling. This role requires a passionate communicator who can lead training batches, coach team members, and drive performance improvements through effective feedback and learning interventions.

Key Responsibilities

• Conduct language, voice, and accent training sessions aligned with organizational standards.
• Audit calls and provide structured feedback to improve communication and call handling skills.
• Coach bottom performers and track their progress through customized interventions.
• Design and deliver on-floor coaching and feedback models.
• Create training materials, flyers, and session plans based on call audit insights .
• Support OJT (On-the-Job Training) and production ramp-up by monitoring and mentoring learners.
• Maintain detailed records of audits, feedback, coaching, and training sessions.
• Collaborate with operations stakeholders to implement and evaluate training programs.
• Evaluate trainees and report progress to supervisors.
• Interview new hires for language, voice, and accent proficiency.

Job Requirements

Qualifications

Work Location

How to Apply

Interested candidates can share their updated resumes to the concerned HR for further process.

Skills Required

Voice Training, Bpo Operations, Training Planning, Coaching, Ms Office Tools, International Bpo