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VNA Trainer / / Communication Trainer / / International BPO

VNA Trainer / / Communication Trainer / / International BPO

Hiresquad ResourcesChennai, India
3 days ago
Job description

Urgent Openings in Chennai

Leading BPO

VNA Trainer / / Soft Skills Trainer / / Communication Trainer

Require Excellent Communication Skills

CTC UPTO 7LPA based on Last CTC

Shifts 24

Require minimum 6 months Experience as VNA Trainer / Communication Trainer

Role and Key Responsibilities :

  • Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure

alignment with operational standards.

  • Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines.
  • Design and deliver refresher training programs in English, tailored to meet specific needs and

    • operational requirements.

  • Innovate training materials by integrating floor requirements and best practices into the training

    • curriculum.

  • Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes.
  • Foster intra- and inter-function collaboration to support seamless training and operational

    • processes.

  • Proactively implement best practices and contribute to value addition across multiple locations.
  • Attend and successfully complete the mandatory Train-The-Trainer (TTT) program.
  • Interact with customers as required to gather feedback and address training-related queries.
  • Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement.
  • Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in

    • training outcomes.

  • Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation.
  • Mentor and support new trainers to enhance their effectiveness and integration into the training

    • team.

  • Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the

    • team and with the TTBU training team.

  • Analyze and report training batch performance, identifying areas for improvement and

    • implementing corrective actions.

  • Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month.
  • Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through.
  • Monitor and report improvements, ensuring training initiatives drive positive changes and meet

    • established goals.

    Key skills & knowledge :

  • Exceptional verbal and written communication skills in English.
  • Strong facilitation and presentation skills with a proven ability to engage and motivate

    • participants.

  • Proficient in data handling, interpretation, and management.
  • Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer

    • applications.

  • Excellent people management and interpersonal skills, with a demonstrated ability to build

    • and maintain effective relationships.

  • Strong organizational and time management skills, with the ability to handle multiple tasks

    • and priorities effectively.

    Interested candidates can share their resume at or call at

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    Bpo • Chennai, India