Application Support Analyst

Full Time

Hyderabad, Visakhapatnam

Posted 3 years ago

Job Description

As an Application Support Analyst, your job will be to offer customer support to all Employees, Consumers, and Partners for all Business and Internal applications. Our customers are located primarily in India and North America region and we are expanding to other global locations. In this role, you will gain a deep knowledge of both the applications you support and the technologies used to run our applications. You will handle complex issues via various communication channels, respond to customer problems in a clear, concise, and timely manner and find smart solutions to mitigate the issues. Your day-to-day responsibilities will include reviewing outstanding issues, resolving them, and hand-offs of critical issues to the next shift while ensuring excellent communication.

Role And Responsibilities

• Help resolve technical queries and software issues for the customer quickly and efficiently
• Obtain all the information necessary in order to resolve a customer software and technical query
• Manage customer expectations regarding estimated response times for issue resolution
• Collaborate with internal teams to address customer inquiries and escalate when required
• Own the customer queries from start to finish; communicate with customers regularly on issue status
• Recommend improvements on existing processes based on the experience gain from customer queries
• Translate Customer issues into application features

Skills And Qualification Needed

Skills Required

Node.js, Unix Systems, Python, Sql, Scripting, Aws