Store Manager

Store Operations & Audit / Compliance :

• Ensure adherence to Store Operations in line with pre-defined SOPs
• Maintain the store’s look and feel as per guidelines / standards
• Monitor efficient cash handling and prevent shoplifting to ensure safety and security
• Execute visual merchandising according to plan and guidelines
• Manage inventory and stock to prevent stock-outs or excess inventory
• Prepare and submit KPI reports as per guidelines and on time

Strategic Rollouts :

Accountable for clearing the store for formal launch as per pre-defined procedures across various dimensions (e.g., manpower, furniture & fittings, IT, device inventory)

Manage closure of the current store during refit and conversion

Profitability :

Achieve targets on conversion from walk-in customers through new acquisitions and upselling

Ensure required MIS and tracking at CRO levels

Manage store expenses in line with the plan

Provide suggestions and feedback to improve store productivity

People Development / Team Management :

Ensure daily rostering and briefing of outsourced store staff

Escalate attrition issues (planned and unplanned) for timely resolution

Motivate and support the development of outsourced store staff

Customer Experience :

Ensure adherence to Customer Experience (CE) guidelines

Manage staff allocation based on demand at any given time

Personally handle demanding customers when required

Provide suggestions for continuous improvement in customer experience

Decision Level :

Prime : Final decision-making authority, accountable to management

Ensure successful running of stores

Ensure compliance adherence

Ensure store profitability

Shared : Decisions reached jointly with peers on a collective basis

Inventory management and customer experience

People development

Contributory : Major contributor to decisions or policy judgments reached by others

Retail effectiveness (noticeability at retail)

Key Competencies :

High energy

Strong process orientation

Project management skills

Appreciation of the need for customer experience delivery

Building and nurturing partnerships

Influencing skills

Educational Level :

Must have : Graduation or MBA.

Working Experience :

Must have : 2-6 years of work experience, with at least 2 years in a retail business operations role.