Service Coordinator

Overview

Effectively manage and coordinate service activities to meet customer needs and expectations.

Collaborates with internal teams such as sales, operations, and technical departments, to ensure smooth coordination and execution of service orders.

Job Responsibilities and Essential Duties

Strategic Planning

Receive calls from the customer.

Schedule all Repair, Maintenance, Validation and Installation jobs.

Schedule FSE on a daily basis (have to be aware where the FSE is at all times)

Ensuring the equipment data base is updated at creation of jobs (once off)

Creating all jobs in SAP (Reactive) (Maintenance jobs are populated via maintenance plans)

(Installation jobs via a sales order)

Daily hours recon for FSE’s

Daily and constant follow up with FSE’s on their open jobs

Maintaining and updating the Work In Progress jobs

Quotations on open jobs if required.

Liaising with customers if return visits are required and advising the customer the ETA of the parts ie updating the customer with relevant update for open jobs

Checking Oxando connector (3 times a day) and clearing errors

Assisting customers with any queries with regards to any jobs

ZSH / RSH collaboration with regard to the FSE’s and / or any customer issues

Responding to customer emails / queries in a timely manner

Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Minimum Requirements

Minimum bachelor’s degree

Excellent knowledge of MS office Tools & SAP

Technical Knowledge is preferable.

Be knowledgeable of current risk management standards, Compliance, principles and frameworks.

Minimum 0 – 3 years work experience

Required Knowledge, Skills, and Abilities

Excellent interpersonal and communication skills

Adaptability and Flexibility

Time Management

Customer Service Orientation

Teamwork and Collaboration

Organizational skills