Chat process

Job Title : Chat Support Associate

Location : Kolkata

Experience : 0–1 Years

Employment Type : Permanent

Notice Period : Immediate Joiners Only

Interview Mode : Face to Face

Mode : WFO(Completely Night Shifts)

About the Company

Our client is a reputed organization handling Member & Relationship Management in the healthcare sector (UHG Process). They focus on delivering exceptional customer support through digital channels, maintaining high standards of communication, and ensuring compliance in all interactions.

Job Description

• Handle member queries via chat and email promptly and professionally
• Provide accurate and complete information while maintaining a polite and empathetic tone
• Ensure timely resolution of issues while adhering to compliance and process guidelines
• Maintain data accuracy and proper documentation for all interactions
• Meet or exceed service quality and productivity targets
• Exhibit strong written communication, analytical thinking, and multitasking skills

Mandatory Skills / Requirements

Important Note (Before Applying)