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international experience in chat and voice process

international experience in chat and voice process

ConfidentialHyderabad / Secunderabad, Telangana
1 day ago
Job description

Description

We are seeking an enthusiastic individual for the position of International Experience in Chat and Voice Process. The ideal candidate will be responsible for providing exceptional customer service to our global clientele through various communication channels.

Responsibilities

  • Handle customer inquiries through chat and voice channels in a professional manner.
  • Provide accurate information and solutions to customer issues.
  • Maintain a high level of customer satisfaction through effective communication.
  • Document customer interactions and feedback for quality assurance purposes.
  • Collaborate with team members and other departments to resolve complex customer issues.
  • Participate in training sessions and team meetings to improve service quality.

Skills and Qualifications

  • Excellent verbal and written communication skills in English.
  • Proficiency in using computer systems and chat applications.
  • Strong problem-solving skills and ability to think critically.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Experience with customer service tools and CRM software is a plus.
  • Knowledge of international markets and cultural sensitivities is desirable.
  • Education

    Bachelor Of Technology (B.Tech / B.E), Doctor of Physical Therapy, Bachelor of Science (B.Sc), Master of Technical & Professional Communication, Master of Law (M.L / L.L.M), Bachelor Of Pharmacy (B.Pharm), MBBS, Master of Health Science (MHSc), Doctor of Education, Bachelor of Homeopathic Medicine and Surgery (BHMS), Master of Library Science, Bachelor of Ayurvedic Medicine and Surgery (BAMS), 12th Class (XII), Doctor of Jurisprudence, Doctor of Psychology (Psy. D. / D. Psych.), Doctor of Science (DSc / ScD), Master of Pharmacy (M.Pharm), Bachelor of Architecture (B.Arch), Doctor of Medicine (M.D / M.S), Doctor of Optometry, Bachelors of Law (B.L / L.L.B), Bachelor Of Computer Application (B.C.A), Master of Education (M.Ed), Masters in Communications Disorders (MCD), Doctor of Musical Arts (DMA), Master of Real Estate Development, Master of Natural Resources (MNR), Master in Landscape Architecture, Master of Planning (M.Plan), Doctor of Chiropractic (DC), Master of Commerce (M.Com), Bachelor of Business Administration (B.B.A), Bachelor of Social Work (B.S.W), Bachelor of Music, Masters of Architecture (M.Arch), Bachelor of Dental Surgery (B.D.S), Master in Computer Application (M.C.A), Master OF Business Administration (M.B.A), Bachelor of Liberal Arts (BLA / ALB), Master of Liberal Arts (MLA / ALM), Bachelor of Music Education (B.M.E.), Master of Health Administration (MHA), Bachelor of Education (B.Ed), Bachelor in Hotel Management (B.H.M), Master of Accounting, Doctor of Dental Surgery / Medicine (DDS / DMD), Bachelor in General Studies (BGS), Bachelor of Health Science, Doctor of Audiology (AuD), Doctor of Ministry, Doctor of Public Health (DrPH), Master of Public Administration (MPA), Bachelor of Interdisciplinary Studies, Master of Social Work (M.S.W), Masters in Arts (M.A), Doctor of Nursing Practice (DNP), Bachelor of Arts (B.A), Master of Music (MM / MMus), Master of Professional Accountancy (MPA), Doctor of Veterinary Medicine (DVM), Master of Divinity, Masters in Technology (M.Tech / M.E), Doctor of Pharmacy (PharmD), Bachelor of Applied Science (BAS), Doctor of Business Administration (DBA), Bachelor of Commerce (B.Com), Master of Fine Arts (MFA), Master of Tax Accounting, Master of Public Health (MPH), Master of Library & Information Science (MLIS)

    Skills Required

    Customer Service, Technical Support, Problem Solving, Multilingual proficiency, crm software, Time Management, Conflict Resolution, Data Analysis

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    International Voice • Hyderabad / Secunderabad, Telangana