live chat support agent

company overview :

A global business process management (BPM) and digital transformation company that helps clients optimize their customer experience through technology-led solutions

Job summary :

customer support executives ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsible for providing assistance, resolving issues and addressing customer inquiries to ensure a seamless and satisfying customer experience .

Job responsibilities :

Answering customer queries

Fixing customer problems responsibilities

Co-browse with web visitors

Upsell and cross-sell

Identify and report common pain points

Requirements :

ONLY GRADUATES NOT PURSING

INTERNATIONAL CHAT SUPPORT CUSTOMER SERVICE

MIN 2 YRS OF EXPERIENCE IN CHAT SUPPORT

PACKAGE OF 5LPA

2-WAY CAB FACILITY

NIGHT SHIFTS

ROUNDS OF INTERVIEW :

HR / / ASSESMENT / / VERSANT / / CLIENT ROUND / / MANGER ROUND

WORK FROM OFFICE

Education

Bachelor of Applied Science (BAS), Bachelor Of Computer Application (B.C.A), Bachelor of Commerce (B.Com), Master of Fine Arts (MFA), Master of Tax Accounting, Master of Public Health (MPH), Master of Library & Information Science (MLIS), Masters in Technology (M.Tech / M.E), Doctor of Pharmacy (PharmD), Bachelor of Science (B.Sc), Master of Technical & Professional Communication, Master of Law (M.L / L.L.M), Bachelor Of Pharmacy (B.Pharm), MBBS, Master of Health Science (MHSc), Doctor of Education, Master of Accounting, Doctor of Physical Therapy, Bachelor of Dental Surgery (B.D.S), Master of Library Science, Bachelor of Ayurvedic Medicine and Surgery (BAMS), Doctor of Jurisprudence, Doctor of Psychology (Psy. D. / D. Psych.), Doctor of Science (DSc / ScD), Master of Pharmacy (M.Pharm), Bachelor of Architecture (B.Arch), Bachelors of Law (B.L / L.L.B), Doctor of Business Administration (DBA), Master of Education (M.Ed), Masters in Communications Disorders (MCD), Doctor of Musical Arts (DMA), Master of Real Estate Development, Master of Natural Resources (MNR), Doctor of Medicine (M.D / M.S), Doctor of Optometry, Master of Planning (M.Plan), Doctor of Chiropractic (DC), Master of Commerce (M.Com), Bachelor of Business Administration (B.B.A), Bachelor of Social Work (B.S.W), Bachelor of Music, Masters of Architecture (M.Arch), Master in Landscape Architecture, Master in Computer Application (M.C.A), Master OF Business Administration (M.B.A), Bachelor of Liberal Arts (BLA / ALB), Master of Liberal Arts (MLA / ALM), Bachelor of Music Education (B.M.E.), Master of Health Administration (MHA), Bachelor of Education (B.Ed), Bachelor in Hotel Management (B.H.M), Masters in Arts (M.A), Bachelor in General Studies (BGS), Bachelor of Health Science, Doctor of Audiology (AuD), Doctor of Ministry, Doctor of Public Health (DrPH), Master of Public Administration (MPA), Bachelor of Interdisciplinary Studies, Bachelor Of Technology (B.Tech / B.E), Doctor of Dental Surgery / Medicine (DDS / DMD), Bachelor of Homeopathic Medicine and Surgery (BHMS), Doctor of Nursing Practice (DNP), Bachelor of Arts (B.A), Master of Music (MM / MMus), Master of Professional Accountancy (MPA), Doctor of Veterinary Medicine (DVM), Master of Divinity, Master of Social Work (M.S.W)

Skills Required

Problem Solving, Customer Service, Technical Troubleshooting, Time Management, Product Knowledge, Communication Skills