Associate Product Consultant - Reposit

We have multiple Associate Product Consultant positions for graduates with 2-5 years of work experience in our Client Services Department across all three product areas : Event Management, Web Surveys and Supplier Network

As our clients' primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via email.

There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible.

In This Role, You Will :

• Demonstrate detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance
• Provide trainings and best practice tips to hotels and event organizers from around the world using the Cvent Supplier Network to market and sell group business
• Gather client requirements for future releases of the product
• Create and maintain all product documentation
• Document all communication with the client in Cvent's CRM software
• Strive to meet weekly activity metrics as well as quarterly performance assessments

Heres What You Need :

Work Hours :

Skills Required

Documentation, Training, Communication, Crm, Excel