Lead II, Infrastructure Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally 'figuring it out.' This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

There are two halves to this role : First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.

You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have!

This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom Trust us, that won't be an issue.

Your future at Kyndryl

There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Experience

8 to 10 years of relevant experience in Office 365 components with an emphasis on, but not limited to :

Administration function.

Strong PowerShell scripting skills

Hybrid Exchange environment

Skype for Business Online.

Office Online.

Azure Active Directory.

SharePoint Online.

OneDrive for Business.

Enterprise Mobility and Security

Knowledge and implementation experience of deploying other O365 Functionality, e.g. Teams, Planner, Flow, Groups, etc.

Provide timely support that delivers a stable, secure global collaboration & communications platform following internal methodologies, processes and standards.

Technical Leader in keeping current with existing and emerging technologies, providing input to technology roadmaps. They are also given the responsibility of discussing other issues or challenges if faced by anyone, with the team

Experience coordinating and managing escalation with Microsoft support.

Ability to coordinate with teams, vendors and partners as needed for problem resolution.

Lead and / or participate in various projects : strategic and operational initiatives. Create scripts which will automate most feasible routine tasks.

Document processes and procedures for maintenance and support. Should create various documentations which in turn will help others to refer in future for their own purposes.

Participation in development of strategic plans for the collaboration team.

Provide level-3 operational support for collaboration platforms. Off-hours Oncall support and a flexible schedule to accommodate a global team will be required.

Excellent written and oral communication skills (English).

Ability to communicate with both technical and non-technical audiences

Ability to assimilate new information quickly

Ability to troubleshoot complex problems

Strong customer service skills, attention to detail, sense of urgency, and the ability to offer guidance and mentorship to junior team members

Excellent interpersonal skills and a 'can do' attitude in a team environment

Self-motivated, self-directed person.

Ability to work with and support a globally dispersed team.

Certifications : will be added advantage : MCSA / MCSE : In Exchange 2010 / 2013 / 2016 / O365

Preferred Technical and Professional Experience

Bachelor's degree in computer science, Information Security, or related field.

Skills in Exchange online, SharePoint Online, OneDrive, Teams & Teams Phone

Experience in Tenant to Tenant mail migration or Teams SBC set up or any other O365 related projects.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Skills Required

Sharepoint Online, Powershell Scripting, Flow, Azure Active Directory, Groups, Planner