Associate, Client Support

Responsibilities :

• Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
• Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments which account for over $2 billion in annual revenue for S&P Global
• Assist with training and mentoring new hires as a seasoned associate after demonstrating expertise in best practices and product knowledge
• Make suggestions in regards to product usability, presentation, and data quality
• Work with Senior Associates on projects which improve and develop subject matter expertise.
• Partner with clients to identify template opportunities and guide them through our template building process

What we're looking for :

Basic Qualifications

Skills Required

crm software, Data Analysis, Technical Support, Troubleshooting Skills, Customer Service