Managed Services Presales

Position Title : Managed Services – Pre-Sales

Location : Open (Preferred Pune / Hyderabad)

Experience : 18+ Years

Responsibilities

Lead end-to-end pre-sales lifecycle for large Managed Services RFPs (typically $1M–$25M+).

Collaborate with Sales, Delivery, Practice, and Leadership teams to shape winning responses.

Own solution architecture, pricing models, delivery constructs (onshore / offshore), and transition approaches.

Leverage experience in managing 100+ member delivery teams to provide credible delivery assurance during pursuit.

Conduct due diligence workshops, define operating models, and create transformation roadmaps for prospects.

Articulate Jade’s differentiated value proposition, including AI-led automation, intelligent ticket routing, observability, and AIOps in managed services.

Present to C-level executives and participate in orals and client walkthroughs.

Track market trends and incorporate innovations and best practices in solution designs.

Required Experience & Skills

18+ years of IT services experience, with strong emphasis on application and infrastructure managed services.

Proven experience managing large delivery programs (100+ FTEs).

Minimum 5–7 years of experience in pre-sales, solution architecture, or deal strategy roles.

Demonstrated ability to lead and win $10M+ pursuits in a competitive RFP environment.

Excellent understanding of ITIL frameworks, SLA / SLO metrics, service transition, and operating models.

Strong grasp of modern managed services : automation, AIOps, self-heal platforms, service integration.

Experience with cloud platforms (Azure, AWS, GCP) and enterprise technologies (Oracle, SAP, Salesforce, ServiceNow).

Excellent executive communication and presentation skills.

Preferred Qualifications

Prior experience working with North American / European enterprise clients.

Familiarity with industry benchmarks, pricing models, and contracting structures for AMS.

Exposure to AI / ML-enabled support frameworks, digital twins for IT Ops, and service modernization.

Bachelor's / Master’s in Engineering, Computer Science, or related discipline.

ITIL, PMP, or equivalent certifications are a plus.

Why Join Us

You should join us if you are interested in shaping an organization that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring in ideas, suggestions, and have them implemented. This is a senior management role and a key strategic position within the company, allowing you to make a significant impact on the organization’s growth, and success.