CFTS L2 -Technical Support Engineer –Routing & Switching.

Job Description :

Position : Technical Support Engineer 2

Business Unit : Juniper TAC -Customer Focused Technical Support

Summary :

This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products.

This is an Individual Contributor Role

Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.

Be a customer advocate for timely resolution of the problems reported, understand the environment / network and influence business.

Take ownership for problem resolution, problem reproduction.

Be a fast learner and keep pace with newer technologies

Participate in initiatives such as create Knowledge Base and Whitepapers.

Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.

Available to work in shifts and cover weekends rotations.

Experience

2 + years of experience in IP Network Routing domain - Troubleshooting, implementation, design etc.

Primary Skills

• Excellent Customer handling and communication (verbal and written) skills
• Excellent problem solving skills.
• In depth knowledge of IP Packet flow

To be proficient in any 2 of the following technologies

Understanding / Exposure / Expertise in one or more areas will add weightage

Prefer to have platform Knowledge (Routers / Switches / Firewalls) in one or more : -

Juniper, Cisco, Palo Alto, Arista, Huawei and others.

Traffic generators (Ixia, Agilent) / traffic simulators, protocol analyzers, testers etc .

Preferred Certifications – JNCIA, JNCIS, JNCIP, JNCIE, CCNA / CCNP / CCIE