Job Summary :
We are seeking an experienced and proactive Senior Business Analyst with expertise in Host and API Banking, digital channels, and Cash Management to join our Transaction Banking team. This role requires a strong background in managing internet, mobile, H2H, and API banking platforms, product backlog management, stakeholder coordination, and a solid grasp of payment systems across multiple regions.
The ideal candidate will have excellent communication, conflict resolution, and product lifecycle management skills and bring deep regional experience from the Middle East, North Africa, or South Asia.
Key Responsibilities :
Product & Feature Development :
- Ensure new features / products with enterprise-level applicability (including EI and International entities) are assessed for scalability and relevance.
- Coordinate with internal stakeholders to review and validate new Business Requirement Documents (BRDs).
- Assist the Senior Product Owner in epic and feature prioritization, and conduct customer usability testing sessions.
- Contribute to the creation and execution of the product release plan.
Backlog & Delivery Management :
Define, maintain, and regularly publish the product / channel backlog.Create clearly articulated Epics, Features, and User Stories with defined Acceptance Criteria.Ensure backlog visibility and alignment across all relevant business and technology stakeholders.Support continuous updates to the test case repository to reflect real-world scenarios.Quality Assurance & Testing :
Leverage automated testing tools and reusable scripts to enhance testing efficiency.Lead production sanity checks, including pilot client testing prior to go-live.Maintain rigorous product quality through functional, regression, and UAT support.Operational & Incident Management :
Own product technical support, handling incidents, problem tickets, and customer inquiries / complaints.Resolve internal and external conflicts within product squads and ensure smooth delivery coordination.Conduct regular training sessions and product knowledge workshops for internal teams and client-facing groups.Domain & Technical Expertise :
Channel Expertise : TBS Channels Web, Mobile, H2H, API :
Proven experience managing Transaction Banking Service (TBS) platforms across Internet, Mobile, Host-to-Host (H2H), and API channels.Familiar with onboarding processes across business banking and corporate segments.Hands-on knowledge of platforms such as iGTB, TCS-BANCS, iCashpro+, or similar.Experience with customer migration strategies and platform transitions.Corporate Profile Management :
Setup and maintenance of corporate profiles, user access, roles and entitlements, payment rules, and Day-0 configuration.Authorization matrix and transaction control management.Payments Domain Expertise :
End-to-end processing of both inward and outward electronic payments (domestic and international) in countries including UAE, KSA, Egypt, India, and the UK.Hands-on experience across payment channels :Initiation : Internet, Mobile, API, H2HProcessing : Pre-processor hubs, Payment gateways / enginesFamiliarity with payment message / file formats :SWIFT MTSWIFT MX / ISO 20022Clearing-specific formats : NEFT, RTGS, IMPS, ACH, SARIE, SADAD, etc.Collections & Virtual Accounts :
Working knowledge of collection systems, including Onus, Offus cheque clearing, PDC processing.Deep understanding of Virtual Accounts setup, maintenance, channel integration, and API-driven & Compliance Skills :Familiarity with industry regulations and compliance standards : PCI-DSS, UAE / KSA Central Bank regulations, etc.Ensure compliance and alignment with security, documentation, and unit testing best practices.Drive consistency in technical and application architecture across the product suite.Evaluate new technologies and provide comparative insights for future adoption.Soft Skills & Stakeholder Engagement :
Strong ability to translate business needs into technical language and vice versa for seamless collaboration between technical and non-technical teams.Excellent stakeholder management skills with a collaborative and influencing approach.Strong problem-solving, conflict resolution, and interpersonal communication capabilities.Capable of working across teams, managing cross-functional squads, and leading from the front.Qualifications & Experience :
Minimum 8 years of experience in the banking domain with a focus on Cash Management and Transaction Banking.Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or related field.Experience working in Agile / Scrum environments with clear ownership of product artifacts and sprint deliverables.Relevant certifications (e.g., Product Owner, Agile / Scrum, Payments) are a plus.(ref : hirist.tech)