Customer Success Officer

We are seeking a proactive and empathetic Customer Success Officer to be a primary advocate for our students. This role is crucial for ensuring a positive and seamless student experience, from handling grievances and providing personalized support to overseeing the placement process. The ideal candidate will have a deep understanding of the EdTech industry and a passion for helping students succeed in both their academic journey and their career aspirations.

Roles and Responsibilities

• Grievance Resolution : Act as a point of contact for students, addressing their concerns and providing timely and effective solutions. Collaborate with internal teams to ensure effective problem resolution.
• Customer Relationship Management : Proactively engage with students to understand their needs and provide personalized support.
• Placement Handling : Oversee and manage the placement process for students, ensuring a smooth transition to employment. Collaborate with the placement team to align student skills with industry requirements and track placement outcomes.
• Training and Onboarding : Conduct orientation sessions for students to familiarize them with our EdTech platform and educational resources.
• Feedback Collection : Gather and analyze feedback from students to identify trends and areas for improvement in our products and services.
• Collaboration with Internal Teams : Work closely with sales, marketing, and product development teams to ensure a unified approach to meeting customer needs.
• Documentation and Reporting : Maintain accurate records of customer interactions and generate regular reports on customer success metrics, satisfaction levels, and placement outcomes.

Skills and Expertise

Skills Required

Customer Success, Customer Relation Management, Onboarding, Documentation, Reporting