Partner Success Specialist

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Partner Success Specialist

The Partner Success Specialist serves as the central point of contact for educators utilizing a number of Curriculum Associates’ products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations, utilizing efficiency tools to impact large numbers of educators with planned outreach. The Partner Success Specialist is also responsible for providing responsive service to educators in need of assistance with various aspects of their program implementation. The Partner Success Specialist partners with internal team members to provide best-in-class service to our educators.

Location : We are seeking to hire a candidate who will work in Bangalore, and will support United States business hours.

The impact you’ll have :

• Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience, including on-going proactive communication and timely responsiveness to evolving educator needs to ensure strong implementations
• Consistently use outlined tools and processes to ensure your assigned educator accounts are set-up for successful implementation from the start, partnering with internal team members to efficiently and effectively onboard all accounts within expected timeframe and establish a clear plan for implementing the program
• Utilize implementation health data to identify areas of concern within implementations and address those areas of concern with both internal team members and educators
• Make effective use of efficiency tools and processes to guide educators in analyzing student performance and growth data in the i-Ready Connect platform
• Demonstrate a basic level of proficiency in manipulating i-Ready Assessment and Instruction data in Excel to assist educators in better understanding their implementation success
• Fulfill ad hoc reporting needs in support of specific implementation requests, as needed based on territory requirements
• Help secure renewals of your assigned accounts through the development of strong relationships with key decision makers and providing high-quality service for educators
• Identify potential opportunities for product expansion within existing implementations, partnering with sales team members to further expand our impact in these accounts
• Support territory pilot strategy with new and existing users to achieve a strong conversion rate
• Incorporate our company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversations

Who we’re looking for :

Preferred, but not required :