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Cloud Change Manager

Cloud Change Manager

ConfidentialBengaluru / Bangalore
24 days ago
Job description
  • Manage the lifecycle of all changes within Cloud enabling changes to be made with minimal disruption to our customers or business using ITIL fundamentals.
  • Facilitate the Change Advisory Board (CAB) meeting and end-to-end change management lifecycle.
  • Review change records for accuracy and completeness prior to approving.
  • Capture change management metrics and create meaningful reporting highlighting achievements and opportunities for cloud changes.
  • Build strong relationships with stakeholders across SPT to understand their needs, concerns, and readiness for change.
  • Work closely with both the Incident and Problem Management teams ensuring changes causing negative impact on our customers are prioritized.
  • Ensure a smooth transition of changes from development to operations.
  • Build change management dashboards leveraging Power BI and other data analytics tools.
  • Train, mentor, educate and guide others in change management processes and principles. Implementing training programs to foster an informed organizational culture.
  • Skills and experience we value

    • Deep understanding in ITIL-based change management practices, controls, audit, and reporting.
    • Demonstrated success with coordinating service management strategies and improving enterprise operations across organizational boundaries.
    • In-depth knowledge of cloud infrastructure technologies for both public and private clouds.
    • Excellent communication, negotiation, and stakeholder management skills, with the ability to interact effectively with diverse audiences.
    • Change management certification and relevant certifications from AWS, Azure, or GCP are a bonus.
    • Experience with ServiceNow reporting and or PowerBI reporting.
    • Experience interfacing with government regulatory agencies, including US and Canada, with the ability to communicate critical regulatory change management requirements and policies across Dayforce is a plus.
    • Skills Required

      Gcp, Power Bi, Change Management, Azure, Aws, Audit, Reporting

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    Change Manager • Bengaluru / Bangalore

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