Assistant Manager-CRM

Job Description for Dy. MGR / Asst. Manager - CRM Position

Key purpose of the job : . To manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. Handle customers from post sales stage till handover of the property, collection, documentation or any other paperwork on behalf of the company or the client. Compile information on customers across different channels / points of contact between the customer and the company (website, telephone, live chat, direct mail, marketing materials and social media).

Key Accountabilities

• Up-dation of data in ERP / SAP (Sales Module).
• Managing Customer Lifecycle
• Enhance Customer Experience
• Follow-up on submittals
• Collections / Payment Follow Ups with Customer
• Drive post sales activity
• Address and manage escalated customer queries
• Improving business relationship with Customers & Customer retention
• Sales & CRM budget, MIS reports, bookings and cancellations.

Strategic

Operational

Internal & External Interactions

Internal : Engineering, Legal, Sales and Marketing, Finance, IT departments

External : Customers, HFI Team, Bank, Agencies, Consultants

Education & Experience Requirement

Skills Required

Mis Reports, Negotiation, Erp