Telecaller

Role Summary :

As a Telecaller, you will make outbound and receive inbound calls to potential and existing customers, explain our herbal product range, follow up on leads, handle customer queries, and contribute to achieving sales / conversion targets. You’ll bridge between marketing + product teams and our end-customers, helping articulate product benefits, brand values and ensuring delighted customer interactions.

Key Responsibilities :

• Make outbound calls to prospective leads (for example : people who signed up on our website, social-media inquiries, previous customers) to introduce our brand and product offerings.
• Receive inbound calls from interested customers; respond professionally, share product details, pricing, offers, shipping & returns information.
• Understand customer needs / preferences (skin / hair / health concerns) and suggest appropriate herbal solutions from our portfolio.
• Follow up on previous calls / leads to move them along the purchase funnel (interest → consideration → purchase).
• Maintain and update accurate records of all calls, interactions, customer details, and product interests
• Achieve daily / weekly / monthly calling, lead-generation and conversion targets (as defined by Sales / Marketing).
• Collaborate with marketing and product teams : share customer feedback, queries, objections, and suggestions to shape offers, scripts, and product development.
• Stay up to date with product knowledge (ingredients, benefits, usage instructions, promotions) and regulatory or compliance aspects (herbal claims, wellness regulations) as applicable.
• Handle customer objections, rejections, and queries with patience and professionalism.
• Provide input into improving call scripts, promotional offers, customer engagement tactics based on field experience.
• Uphold the brand’s voice, values and customer-centric ethos in all interactions.

Required Skills & Qualifications :