Axim Digitech - OpenText Content Server Support Analyst

Role Overview :

An OpenText Content Server (OTCS) Support Analyst is responsible for managing and maintaining the OpenText Content Server environment within the organization. This role ensures the stability, performance, and security of the content management system while providing technical support to users. The analyst works closely with IT teams and end-users to troubleshoot issues, optimize configurations, and implement enhancements that align with business needs.

Key Responsibilities :

• Manage and maintain the OTCS environment , ensuring system stability and optimal performance.
• Install, configure, and administer OpenText Content Server and related components.
• Diagnose, troubleshoot, and resolve technical issues related to OTCS, logs, and integrations.
• Monitor and optimize system performance, configurations, and security settings.
• Manage user roles, permissions, and access controls within OTCS to ensure compliance and security.
• Perform database queries and manage connections with Oracle, SQL Server, or other backend databases.
• Develop and maintain documentation including system configurations, troubleshooting guides, and user manuals.
• Generate reports on system usage, performance metrics, and security audits.
• Provide technical support and training to end-users, ensuring effective adoption of OTCS features.
• Design and implement custom workflows within OTCS to automate business processes.
• Integrate OTCS with ERP systems such as SAP or Microsoft Dynamics using OpenText Enterprise Connectors.
• Utilize RESTful APIs, SOAP Web Services, and middleware for seamless data exchanges.
• Collaborate with stakeholders and IT teams to gather requirements and provide timely solutions.
• Ensure compliance with relevant security protocols and data privacy regulations like GDPR and HIPAA.
• Support cloud-based deployments and integration on platforms like AWS, Azure, or Google Cloud.

Required Skills & Experience :

Technical Expertise :

Programming & Development :

Security & Compliance :

Soft Skills :

Qualifications :

(ref : hirist.tech)