Lead-Communication & Brand

Job Description

ABOUT US

Indus Action aims to enable over 800 million vulnerable citizens in India to move irreversibly out of extreme poverty by facilitating access to critical government support to which they are entitled. We partner with communities and governments to simplify access to education,livelihoods, healthcare and welfare, using tech and better design to navigate bureaucratic hurdles.

By 2030, we aim to impact 30 million people with adequate social protection. Since 2013, our program innovations have impacted 2 million+ citizens in accessing entitlements across the above workstreams.  We are building a diverse, inclusive team that reflects the people we serve because real change needs every voice. Together, we’re making systems work for those who need them most.

ROLE BRIEF

The Communications Lead will oversee all internal and external communication activities for the organisation, managing brand positioning, digital presence, and stakeholder engagement. This role requires strategic thinking combined with hands-on execution across multiple communication channels, including social media management, publication oversight, and campaign development. The successful candidate will drive communication excellence while maintaining brand consistency and supporting organisational growth through compelling storytelling and audience engagement.

ROLE & RESPONSIBILITIES

1. Digital Communications & Social Media Management

• Manage organisational presence across YouTube, Facebook, Instagram, LinkedIn & WhatsApp
• Develop social media content strategies and monitor engagement metrics
• Lead publication editorial processes and visual storytelling
• Create one-pagers, case studies, policy notes, and presentation decks

2. Brand Management & Creative Direction

3. Stakeholder Engagement & Operations

Requirements

Requirements

EDUCATION & EXPERIENCE

6-8 years in communications or marketing with a proven track record in multi-channel strategies. Non-profit / social impact experience preferred. Bachelor's degree required; Master's preferred.

Benefits

COMPENSATION

Competitive as per market standards and organisation benchmarks.

WHY WORK WITH US

Join a mission that directly impacts millions of lives across India. At our organisation, your work doesn't just improve systems; it transforms how vulnerable citizens and families access the support they deserve. You will be part of a team that has helped millions access their rightful entitlements and aims to reach 30 million people by 2030. We offer more than just a job; we provide the opportunity to use technology and innovation as tools for social justice. Working alongside diverse communities and state governments, you will help redesign complicated processes into simple, accessible solutions that eliminate barriers to essential services. Indus Action is part of this commitment to create supportive working environments. Employees are expected to the highest standards of ethics in their professional and personal interactions. Indus Action strongly encourages applications from women, persons with disabilities and those from economically and socially excluded communities.

Our New Identity Towards Building Citizen-Centric Social Protection Systems for Everyone

Building Lives : How BoCW Funds Can Transform India's Construction Workers' Future

“We believe diversity makes teams stronger. We welcome candidates of all backgrounds, identities, and abilities to apply.”

Requirements

Digital Communications & Social Media Management Manage organisational presence across YouTube, Facebook, Instagram, LinkedIn & WhatsApp Develop social media content strategies and monitor engagement metrics Lead publication editorial processes and visual storytelling Create one-pagers, case studies, policy notes, and presentation decks Brand Management & Creative Direction Maintain brand consistency across all communication materials Coordinate documentaries, short films, and multimedia content Oversee the design of stationery, banners, and event materials Execute campaign-specific communication strategies Stakeholder Engagement & Operations Plan events, roundtables, and stakeholder activities Manage internal communications and media relationships Conduct ecosystem benchmarking and maintain brand guidelines Produce monthly communication reports and analytics