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L2 Azure & Wintel Support Engineer

VontierBengaluru, India

9 hours ago

Job description

Job Summary :

We are seeking an experienced L2 Support Engineer with a strong background in Windows Server administration and Azure cloud services. The role involves providing second-line technical support, incident resolution, and infrastructure operations for a hybrid IT environment.

Key Responsibilities :

Provide L2 support for Windows Server (all available from 2000- Latest) and client environments
Troubleshoot and provide technical analysis concerning operating system, hardware, network & storage related issues on windows servers and application performance issues to resolution
Troubleshoot and resolve incidents related to Azure VMs, storage, networking, and resource access
Work on Azure related issues and troubleshoot / resolve as required

Escalate complex issues to L3 or engineering teams with detailed documentation

Maintain and support backup solutions (Azure Backup, Veeam, etc.)

To proactively manage all issues raised as problems and perform root cause analysis where requested

Create and update technical documentation and standard operating procedures

Action on alerts forwarded by the NOC team

Coordinate with other teams and work with them to resolve the issues.

Support compliance and security initiatives (patch compliance, antivirus, audit readiness)

Ensure compliance with relevant industry standards and regulations

Work on various projects and implementations as and when required.

Required Skills :

Strong experience in Wintel and cloud infrastructure support

Proficient in Windows Server troubleshooting, AD, DNS, DHCP

Working knowledge of Microsoft Azure services (VMs, Resource Groups, Azure AD)

Experience with basic PowerShell scripting for automation and troubleshooting

Familiarity with ticketing tools (ServiceNow, Remedy, etc.)

Understanding of networking basics and firewall rules

Service Now ticketing system knowledge

Preferred Qualifications :

Microsoft Certified : Azure Fundamentals or Azure Administrator Associate

Experience in ITIL-based environments

Good communication and customer service skills

Good problem-solving skills

Collaboration with other teams and own issues and take responsibilities

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L2 Support Engineer • Bengaluru, India

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