L2 Engineer - OSS Support

ConfidentialBengaluru / Bangalore, India

12 days ago

Job description

SourceFuse Technologies hiring L2 Engineer - OSS Support with 5+ years of experience.

Overview :

We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong background in the Telecom domain to join our growing team. In this role, you will be responsible for providing technical support and guidance to our users and customers who are

utilizing our open-source telecom software and related technologies. You will be a key contributor to ensuring user satisfaction, fostering a strong open-source community within the telecom space, and driving the adoption of our OSS solutions in the telecommunications industry.

Key Responsibilities :

Incident Management & Triage :

Act as the first point of contact for all production incidents, alerts, and user-reported issues related to the Plan & Build [Site Manager, Procurement Manager, and Facility Manager application].
Proactively monitor application performance, infrastructure health, and system alerts using monitoring tools.
Perform initial diagnosis and root cause analysis (RCA) to quickly identify the source and scope of issues within a microservices architecture.
Categorize, prioritize, and escalate incidents to appropriate internal teams (e.g., Network, Security, Firewall, Cloud, Infrastructure, Application Development, User Management) in a timely manner.

Troubleshooting & Resolution :

Collaborate effectively with various technical teams to drive incident resolution, acting as a central coordinator.

Skillfully diagnose and troubleshoot a wide range of customer issues, from basic inquiries about Site Manager / Procurement Manager to more technical challenges observed within system framework.

Utilize logs, monitoring dashboards, and diagnostic tools to pinpoint issues across different microservices and underlying infrastructure components.

Document troubleshooting steps, findings, and resolutions accurately for knowledge base articles and future reference.

Communication & Stakeholder Management :

Provide timely, clear, and professional communication to internal stakeholders and end- users regarding incident status, expected resolution times, and post-incident reports.

Prepare and deliver comprehensive Root Cause Analysis (RCA) reports for critical incidents, outlining the problem, impact, resolution, and preventative measures.

Act as a crucial bridge between engineering / technical teams and product / business teams, translating technical details into understandable business impacts and vice-versa.

SLA Adherence & Performance :

Ensure all incidents are handled within agreed-upon Service Level Agreements (SLAs) for response, resolution, and communication.

Contribute to the continuous improvement of incident management processes and tooling.

Knowledge Management & Process Improvement :

Develop and maintain comprehensive knowledge base articles, runbooks, and troubleshooting guides.

Identify recurring issues and collaborate with engineering teams to implement permanent solutions and improve system resilience.

Participate in post-incident reviews to identify lessons learned and implement corrective actions.

Qualifications :

Bachelor's degree in Electronics and Comm, Information Technology, or a related field.

Strong domain knowledge in OSS Platforms and Microservices Applications

5+ years of experience in technical support, operations, or SRE / L2 role, preferably supporting enterprise-level applications.

Proficiency in monitoring tools (e.g., Prometheus, Grafana) for application and infrastructure monitoring.

Familiarity with cloud computing concepts (e.g., AWS, Azure, GCP) and data center environments.

Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.

Skills & Abilities :

Experience in containerization technologies : Kubernetes / Docker swarm / Mesos-Marathon / Cloud Foundry

Experience in RDBMS like Oracle, MySQL, Sybase etc.

Sound knowledge in, NIFI, Kafka, Spark, Elastic Search and other bigdata tools

Basic understanding of networking concepts (TCP / IP, DNS, Load Balancers, Firewalls) and security principles

Collaboration : Ability to work in a team-oriented environment and effectively communicate with both technical and non-technical stakeholders.

Skills Required

Microservices Applications, OSS Platforms

Create a job alert for this search

L2 Support Engineer • Bengaluru / Bangalore, India

Related jobs

Promoted

Product Support Engineer - L2

SignzyBengaluru, Karnataka, India

Job Title : Product Support Engineer( L2 ).Signzy is an AI-powered RPA platform designed for financial services.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with ov...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer

MindteckBengaluru, Karnataka, India

Job Opportunity : L2 Support Engineer (Multiple Positions).Start Date : ASAP (within 3-4 weeks).We are hiring L2 Support Engineers to join our dynamic IT team. Junior Engineers : 2–3 years of experienc...Show moreLast updated: 3 days ago

Promoted

L2 Support Specialist

MindteckBengaluru, Republic Of India, IN

Promoted

Support Engineer

PelatroBengaluru, Republic Of India, IN

Role : L2 Support Engineer & L2 Support Lead.Required skills are mentioned below : .Very knowledge on Unix and Shell scripting. Experience with Telecom BSS / OSS solution on L2 / L3 or Implementation on le...Show moreLast updated: 8 days ago

Promoted

L1 Support Engineer

SaasAntbangalore district, karnataka, in

The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 29 days ago

Promoted

L2 Support Engineer - Salesforce

dentsuhosur, tamil nadu, in

India (Business Hours Support Only).The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets. This role involves collabora...Show moreLast updated: 8 days ago

Promoted

L1 / L2 / L3 OpenShift Support Engineer

Consulting FirmBangalore

Responsibilities : - Install, configure, and maintain OpenShift clusters and components.Ensure platform reliability, availability, and performance.Monitor and optimi...Show moreLast updated: 30+ days ago

Promoted

OSS Support Engineer II

SourceFuseBengaluru, Republic Of India, IN

SourceFuse Technologies hiring L2 Engineer - OSS Support with 5+ years of experience.We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong back...Show moreLast updated: 18 days ago

Promoted

SourceFuse Technologies - L2 OSS Support Engineer - Telecom Domain

ConfidentialBengaluru / Bangalore, India

SourceFuse Technologies hiring L2 Engineer OSS Support with 5+ years of experience.We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong backgr...Show moreLast updated: 4 days ago

Promoted

OSS Platform Engineer

CoreTek LabsBengaluru, Republic Of India, IN

We’re Hiring : OSS Engineer / Developer.SevOne Network Performance Management (NPM).You’ll work closely with cross-functional teams to automate monitoring processes, enhance system visibility, and e...Show moreLast updated: 3 days ago

Promoted

Support Engineer

AideWiser SolTekbangalore, karnataka, in

The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for clients.Working closely with customers, internal teams, and development engineers, you will ensure...Show moreLast updated: 6 days ago

Promoted