International Voice Process

Description

We are seeking enthusiastic candidates for the position of International Voice Process. This role is ideal for freshers / entry-level candidates looking to start their careers in the BPO industry and develop their communication and customer service skills.

Responsibilities

• Handle inbound and outbound calls for international clients.
• Provide excellent customer service and support to ensure customer satisfaction.
• Resolve customer inquiries and issues efficiently and effectively.
• Document and track customer interactions in the CRM system.
• Collaborate with team members to improve processes and service delivery.
• Maintain knowledge of products and services to provide accurate information to customers.

Skills and Qualifications

Skills Required

Accent Neutralization, Customer Service, Call Handling, Problem Solving, Active Listening, Data Entry, crm software, Multitasking, Time Management, Basic Computer Skills