People Support Specialist

About PSG Global Solutions

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) organization supporting clients across staffing, healthcare, logistics, retail, IT, and customer support sectors. Our teams enable businesses to scale effectively by delivering top-tier recruiting and operational support with strong efficiency and measurable outcomes.

With a best-in-class Net Promoter Score of 82 and exceptional client retention rates, we continue to expand with a focus on service excellence, capability growth, and people-centric culture. Our teams collaborate globally, work with purpose, and perform with consistency.

Job Details

Location : Baner, Pune

Work Mode : On-site, 5 Days a Week

Shift Timing : 7 : 30 PM to 4 : 30 AM IST (US Hours)

Salary : 7 to 8 LPA

Joining : Immediate Joiners Highly Preferred

Job Summary

We are seeking a well-organized, detail-oriented, and proactive People Operations Coordinator to join our team in Pune. This role will support end-to-end HR Operations , including onboarding, employee lifecycle management, HR documentation, attendance and records management, and coordination with internal teams.

The ideal candidate will have hands-on experience using Zoho HR systems , strong communication skills, the ability to manage time-sensitive tasks independently, and willingness to work night shifts to support global operations .

Key Responsibilities

Manage employee onboarding activities, including documentation, profile creation, induction coordination, and verification processes

Maintain and update employee records, HR databases, and personnel files accurately

Handle attendance tracking, leave management, shift schedules, and system updates through Zoho People or similar HRIS tools

Support HR compliance requirements including policy documentation, audit readiness, and record upkeep

Coordinate with internal teams and leadership regarding HR requests, data updates, and employee engagement activities

Provide assistance on grievance handling, query resolution, and escalation follow-through

Generate HR reports, dashboards, MIS, and analytics as required

Ensure confidentiality and discretion in handling sensitive HR data and employee information

Assist in execution of HR operational improvements and workflow enhancements

Required Qualifications

Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field

5 to 6 years of experience in HR operations or employee lifecycle management

Mandatory working knowledge of Zoho People / Zoho HRMS for HR-related workflows

Strong verbal and written communication skills

Detail-oriented, dependable, and comfortable managing structured processes

Ability to handle confidential information with professionalism

Comfortable working in US Shift (Night Shift)

Preferred Skills

Experience supporting HR for global or RPO organizations

Understanding of HR compliance frameworks, onboarding best practices, and documentation standards

Ability to multitask and prioritize without needing close supervision

Positive attitude, people-friendly approach, and problem-solving mindset

Perks & Benefits

Family Health Insurance coverage

Provident Fund benefits

Night Shift Allowance provided

Safe and reliable Cab Facility for pick-up and drop

Rewards & Recognition programs celebrating performance

Energetic workplace environment with monthly and quarterly events