Client Support Tier 2 - Sr Professional I

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Job Title

Client Support Tier 2 - Sr Professional I

We are seeking a motivated and hands-on Team Leader / TeamManager to lead a small but high-performing team responsible for managing transaction disputes, clearing & settlement processes, and customer service requests. This role is ideal for someone with a strong operational background in fintech or digital banking, who is ready to take the next step into leadership.

Key Responsibilities

Disputes Management

Supervise the end-to-end resolution of transaction disputes across digital channels (UPI, IMPS, cards, wallets).

• Ensure adherence to regulatory timelines (e.g., NPCI, RBI) and internal SLAs.
• Act as a point of escalation for complex or high-value disputes.
• Analyze dispute trends and recommend preventive measures.

Clearing & Settlement

Oversee daily clearing and settlement operations for real-time and scheduled transactions.

Service Request Management

Manage a team handling customer and partner service requests via CRM platforms (e.g., Zendesk, Freshdesk).

Leadership & Team Management

Lead, coach, and mentor a team of 4–8 analysts or associates.

Qualifications

Bachelor's degree in Commerce

Key Skills

Leadership and team coordination

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Skills Required

Crm Systems