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Service Manager

Service Manager

PyséBengaluru, Karnataka, India
18 days ago
Job description

🚀 Job Description – EV Operations & Service Associate

Location : Bangalore, India (base) with frequent travel to UAE (Dubai) and other deployment sites

Experience : 3–4 years | Full-time | Vehicle Operations & Maintenance Role

Sector : Electric Vehicles, Mobility, Automotive Engineering

Function : Fleet Operations, Vehicle Servicing, Field Implementation

🌍 About Pyse

Pyse is reimagining how wealth contributes to the planet. We are a next-generation investment platform enabling HNIs, UHNIs, and Family Offices to invest directly into high-yielding, sustainable real-world assets — including electric delivery fleets, renewable energy infrastructure, and more. Our investors don’t just earn above-market returns; they fund the future of clean mobility and climate-positive infrastructure.

Backed by marquee ecosystem partners and operating at the intersection of climate and capital, Pyse is scaling rapidly across the UAE and broader GCC.

🎯 Role Overview

As Pyse scales its fleet of electric two-wheelers for B2B last-mile delivery, we are looking for an Operations & Service Associate to join our product operations team.

This role is hands-on : you will be responsible for the servicing, maintenance, and performance optimization of two-wheeler EVs across multiple geographies. You’ll coordinate between manufacturers, fleet partners, and service providers to ensure vehicles are road-ready, reliable, compliant, and cost-efficient.

The ideal candidate combines strong technical know-how in EVs, on-ground service experience, and the ability to manage vendors and service networks across India and UAE.

📌 Key Responsibilities

Fleet Maintenance & Servicing

  • Oversee preventive and corrective maintenance schedules for 2W EVs in India and UAE.
  • Troubleshoot recurring issues in drivetrain, batteries, telematics, and control systems.
  • Build SOPs for servicing, battery swaps, and emergency breakdown management.

Vendor & Service Network Management

  • Liaise with OEMs and local service centres to resolve technical faults quickly.
  • Oversee the management of battery charging and swapping stations, including setting up SOPs, monitoring day-to-day operations, and resolving issues that arise.
  • Vehicle Health Monitoring

  • Track KPIs such as uptime, average repair time, battery health, and cost per km.
  • Work with telematics engineers to monitor live data and predict failures proactively.
  • Deployment & On-Ground Ops

  • Supervise fleet rollouts, registration, and integration with last-mile delivery partners.
  • Provide training to delivery riders and fleet supervisors on EV handling and charging.
  • Ensure vehicles meet RTA / UAE compliance standards during deployment.
  • Documentation & Reporting

  • Maintain detailed service logs, maintenance costs, and vehicle performance dashboards.
  • Report key insights and recurring issues to engineering teams for design improvements.
  • 👤 Ideal Candidate Profile

    Education :

  • Bachelor’s degree in Mechanical, Electrical, or Automotive Engineering (or equivalent).
  • Experience :

  • 3–4 years in EV servicing, fleet operations, or automotive service roles.
  • Prior experience with two-wheeler EVs or last-mile delivery fleets preferred.
  • Technical Skills :

  • Strong understanding of EV drivetrain & powertrain systems.
  • Hands-on knowledge of Lithium-ion batteries, BMS, and charging protocols.
  • Ability to use diagnostic tools (multimeter, BMS tester, OEM software).
  • Familiarity with IoT / telematics modules (GPS / GSM, sensors, CAN bus).
  • Experience in preventive & corrective maintenance cycles.
  • Operational Skills :

  • Fleet maintenance planning and SLA management.
  • Spare parts and inventory management.
  • Vendor management and cross-border service partner coordination.
  • Rider / fleet team training for basic EV handling.
  • Compliance & Safety :

  • Knowledge of UAE RTA and ESMA regulations for EVs.
  • Safe battery handling, fire safety, and hazard protocols.
  • Ability to conduct and document safety audits.
  • Soft Skills :

  • Proactive problem-solver with strong coordination skills.
  • Comfortable with frequent international travel.
  • Strong written and verbal communication (English; Hindi helpful; Arabic is a plus).
  • Detail-oriented with excellent reporting / documentation abilities.
  • 🌟 Bonus Points For

  • Prior coordination with Chinese EV OEMs or component suppliers.
  • Experience deploying EV fleets for last-mile logistics in India / UAE.
  • Hands-on rider training or service SOP development experience.
  • 🚀 Why Join Pyse?

  • Be at the forefront of the green mobility revolution in India and UAE.
  • Take ownership of fleet reliability and performance for a fast-scaling startup.
  • Work cross-functionally with product, engineering, and telematics teams.
  • Competitive compensation, growth opportunities, and international exposure.
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    Service Manager • Bengaluru, Karnataka, India

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