Network Engineer - L2 Support

Description GSPANN is hiring a Network Engineer – L2 Support to manage enterprise networks, firewalls, and cloud infrastructure. This full-time role offers the opportunity to work in a 24 / 7 environment supporting global network operations and automation initiatives.

Role and Responsibilities

• Provide continuous (24 / 7 / 365) monitoring and support for firewalls, including Palo Alto (Cloud & On-Premise) and Microsoft Azure Firewall.
• Administer network switches (Cisco), wireless access points and controllers (Cisco, Digital Network Architecture Center (DNAC)), and authentication systems such as Cisco Identity Services Engine (ISE) and Terminal Access Controller Access-Control System (TACACS).
• Manage and troubleshoot load balancers across environments, including F5 and Microsoft Azure solutions.
• Support DDI (DNS, DHCP, IPAM) infrastructure using Infoblox and Microsoft Domain Name System (DNS) / Dynamic Host Configuration Protocol (DHCP) servers.
• Triage incidents, perform root cause analysis (RCA), and escalate unresolved issues to Level 3 (L3) teams or Original Equipment Manufacturers (OEMs) as needed.
• Implement expedited changes and fulfill global service requests with minimal disruption.
• Oversee LAN / WAN infrastructure, including data center LAN, wired / wireless LAN, and cloud networks on Microsoft Azure and Amazon Web Services (AWS).
• Commission and decommission physical and virtual network assets based on operational requirements.
• Perform regular configuration backups and conduct scheduled restoration drills.
• Leverage automation tools for real-time health monitoring, incident self-healing, and system diagnostics.
• Develop and maintain scripts to automate asset provisioning and decommissioning workflows.
• Execute batch jobs and manage system patching, upgrades, and the full asset lifecycle.
• Align network operations with ITIL (Information Technology Infrastructure Library) processes including Incident, Problem, Change, Configuration, and Availability Management.
• Monitor service levels and capacity metrics while maintaining SOPs (Standard Operating Procedures), hardening documentation, and escalation matrices.
• Track the complete asset lifecycle, covering firmware updates and hardware refreshes.
• Ensure compliance with license and warranty tracking, and enforce SLA (Service Level Agreement) adherence with OEMs and vendors.
• Apply patches and hardening configurations according to enterprise security policies.
• Participate in disaster recovery (DR) and backup restoration drills to ensure readiness.
• Contribute to capacity planning, performance optimization, and ongoing service improvement initiatives.

Skills and Experience