Apply Now! Desktop Support Engineer_ Kapurthala

1. Build Windows 10 / 11 Desktops / Laptops 2. Setup desktop / laptop in the domain and configure user profile 3. Setup standard applications like MSOffice, mail clients(MS Outlook, Lotus Notes), Antivirus, Security software(CrowdStrike) and specific business software(SAP client) 4. BaU Application support for the above software 5. User creation, deletion, transfer with ITSS team. Logging requests with the ITC Service Desk for the creation, modification, deletion, and transfer of mailboxes / AD IDs 6. Verification of groups, including their creation and deletion, in collaboration with group owners 7. The team will handle user Active Directory account unlocking, password resets, and coordination with the central Active Directory and Central Local Network teams. 8. Basic understanding of network concepts and devices. Initial diagnosis and resolution of network-related issues. Liase with ITSS network team for Wan issues 9. VC room equipment setup and coordination 10. Supervision of LAN switches and collaboration with the Network Engineer. a. Escalation and follow-up of LAN-related issues with the vendor to ensure prompt resolution for Distribution Operations, Branches, and Warehouses