ServiceNow - Principal Solution Architect - Workflow Solutions

Description :

Company Description :

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Job Description :

Role : Principal Solution Architect.

This Solution Architect, Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices all with the goal of accelerating and driving customer business outcomes.

The role requires the person to be laser-focused on solving for the most relevant customer challenges providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).

Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners.

What You Get To Do In This Role :

• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a customers technology landscape, while informing customer on governance best practices.
• Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow.
• Support pre-sales activities like conducting sales presentations, leading solutioning / scoping discussions / workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives / Consultants, Sales Account Executives, and Partner Sales Organisations.
• Establish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps.
• Promote continuous improvement practices for delivery / engagement materials in partnership with related Customer & Partner Excellence Team.
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
• Up to 50% travel annually, driven by customer needs and internal meetings.

Qualifications :

ServiceNow Certifications (required or must achieve within the first 60 days) :

Desired ServiceNow Certifications (required or must achieve within the first 120 days) :

Additional Information :

Work Personas :

We approach our distributed world of work with flexibility and trust.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

(ref : hirist.tech)