Strategic Key Account Manager

Seeking a dynamic and results-driven Key Account Manager to manage and grow relationships with our most important clients. The ideal candidate will serve as the main point of contact for assigned key accounts, ensuring client satisfaction and driving business growth through strategic account planning and execution.

• Manage and grow strategic accounts, ensuring client retention, SLA compliance, and revenue growth
• Own end-to-end relationships with key clients (F1, F2, F3 & F5 customer).
• Drive account growth via upselling / cross-selling (e.g., warehousing, tech solutions).
• Monitor SLAs (on-time delivery, inventory accuracy) and resolve operational issues.
• Deliver monthly performance reports with actionable insights.
• Understand client needs and objectives and ensure the company delivers tailored solutions.
• Meet and exceed sales targets and business KPIs for assigned key accounts.
• Handle conflict resolution and address any issues that may arise between the client and company.

Skills Required

Conflict Resolution, Upselling