Job Title : Business Analyst – IT
Location : [ Bangalore / Chennai / Remote]
Job Type : [Full-Time]
Job Summary :
We are looking for a results-driven Business Analyst to spearhead the design, development, and optimization of back-end operations for our growing e-commerce marketplace operation . You will work closely with developers, product managers, and cross-functional stakeholders to translate operational needs into scalable systems and features. Your analytical mindset, e-commerce experience, and process orientation will play a crucial role in building a seamless operational backbone for our marketplace.
Key Responsibilities :
- Analyze current business processes across the marketplace back-end (order flow, inventory management, WMS, customer service, etc., translating them into effective IT solutions.
- Define and document detailed business requirements, user stories, process flows, and system interactions
- Work closely with developers to design scalable backend systems including seller management, fulfillment workflows, payment / Data processing, and returns handling
- Translate complex business logic into functional and technical specifications
- Act as a liaison between business teams and the tech team to ensure alignment and timely delivery
- Identify opportunities for automation and optimization in back-office operations
- Perform gap analysis and propose system or process improvements
- Support UAT (User Acceptance Testing), troubleshoot issues, and ensure implementation matches expectations
- Track KPIs and operational metrics to guide continuous improvement
Requirements :
Bachelor's degree in Business, IT, Engineering, or related field3+ years of experience as a Business Analyst, preferably in an e-commerce or marketplace environment or similarStrong understanding of marketplace platforms and backend e-commerce operations (order management, inventory systems, Financial, seller portals, etc.)Experience working in agile / scrum environmentsFamiliarity with tools like Jira, Confluence, Trello, Figma, or similarTechnical know-how to communicate effectively with developers (SQL, API basics, system integration concepts)Strong communication, documentation, and stakeholder management skillsProblem-solving mindset with attention to detailPreferred Skills :
Experience with Shopify, Amazon, Magento, or custom marketplace platformsKnowledge of ERP, OMS, WMS integrationsPrevious involvement in developing SaaS-based or B2B or B2C marketplacesFamiliarity with data analytics tools (Excel, Power BI, or similar)What We Offer :
Opportunity to help build the foundation of a scalable e-commerce ecosystemFast-paced, entrepreneurial work cultureCollaboration with a passionate team of developers and e-commerce expertsGrowth opportunities in a rapidly expanding business