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Admissions Nurturing Manager

Admissions Nurturing Manager

upGradBengaluru, Republic Of India, IN
2 days ago
Job description

About the Role

We are looking for a strategic and execution-focused Mid-Funnel Marketing Manager to design and run campaigns that nurture prospective students and parents through the admissions journey at upGrad School of Technology (uGSOT) . This role is critical in bridging performance marketing and admissions, ensuring that leads generated at the top of the funnel are educated, engaged, and motivated to move towards application, test-taking, and enrollment. A core part of this role is Customer Lifecycle Management (CLM) - designing and executing engagement strategies that guide students smoothly across every stage of the funnel.

🚨 Important :

Interested and eligible candidates are requested to submit their application through the Google Form link provided .

Application link : https : / / forms.Gle / gFKUnB8HDti8qvv49

Key Responsibilities

Customer Lifecycle Management (CLM)

  • Map and manage the entire student-parent journey across funnel stages (lead β†’ application β†’ test β†’ interview β†’ offer β†’ enrollment).
  • Build stage-specific communication journeys (emails, WhatsApp, SMS, webinars, FAQs) tailored to different audience segments.
  • Monitor lifecycle health metrics (stage-to-stage conversions, drop-offs, engagement levels).
  • Design and execute interventions to reduce drop-offs and accelerate movement through the funnel.
  • Collaborate with admissions to integrate real-time objections and FAQs into lifecycle communication.

Funnel Nurturing & Campaigns

  • Create mid-funnel campaigns that build trust and move families from awareness to consideration.
  • Build trust-building assets (student stories, parent testimonials, video explainers, brochures).
  • Ensure communication is empathetic, personalized, and relevant to each decision stage.
  • Content & Messaging

  • Work with content and design teams to craft messaging for different audiences (students vs. parents, JEE aspirants vs. non-JEE).
  • Maintain consistent brand voice while adapting tone to address concerns.
  • Support webinars, Q&As, and explainer content that strengthen decision-making.
  • Channel Management

  • Own CRM-driven communications across email, WhatsApp, SMS.
  • Plan and execute webinars and engagement events to nurture families.
  • Partner with influencer and partnerships teams for storytelling amplification.
  • Data & Optimization

  • Track key mid-funnel metrics : open / click rates, webinar participation, lead-to-application conversions, offer acceptance.
  • Run experiments (A / B tests, message sequencing, creative formats) to optimize funnel performance.
  • Share insights with leadership to refine strategies and improve ROI.
  • Collaboration & Leadership

  • Work closely with performance marketing (top-of-funnel) and admissions (bottom-of-funnel) to ensure smooth handoffs.
  • Manage external vendors / agencies for campaign execution.
  • Mentor junior marketers on CLM best practices.
  • Requirements

  • 3-4 years of experience in marketing, CRM, or lifecycle management , ideally in edtech, consumer internet, or subscription businesses.
  • Strong expertise in CLM and CRM tools (CleverTap, WebEngage, MoEngage, LeadSquared, etc.).
  • Ability to design and execute automated lifecycle journeys.
  • Analytical mindset with experience in funnel analysis and A / B testing.
  • Strong communication and stakeholder management skills.
  • Empathy-driven approach to balance persuasion and trust in communication.
  • What Success Looks Like

  • Improved stage-to-stage conversion across the funnel (lead β†’ application β†’ test β†’ offer β†’ enrollment).
  • Reduced mid-funnel drop-offs through timely lifecycle interventions.
  • High engagement rates on CLM campaigns (open, click, participation).
  • Seamless alignment between marketing, admissions, and content teams.
  • CLM-driven strategies contributing significantly to admissions conversions.
  • This role is ideal for someone who thrives at the intersection of lifecycle strategy, CRM automation, and storytelling β€” building a seamless, empathetic admissions journey for both students and parents.

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