Process Excellence Manager-Fintech Organization

Job Responsibilities

• He / She should be responsible for designing standardizing and optimizing core business processes across loan origination management collections NBFC partnerships and technology workflows. The role ensures scalability regulatory compliance and streamlined operations to deliver exceptional customer experience and efficient lending lifecycle management.
• Drive technology integration (LOS / LMS / APIs / PGs) and process alignment with external partners (BCPs / LSPs / LAs) in liaison with cross-functional teams (technology business operations credit & risk data science compliance and finance) to ensure smooth and compliant processing.
• Develop and implement SOPs and frameworks for loan origination verification underwriting disbursal and collection.
• Monitor and optimize turnaround times (TAT) accuracy and operational efficiency using Lean / Six Sigma / Process Automation tools and continuous improvement initiatives across end-to-end loan lifecycle.
• Ensure adherence to RBI NBFC and fintech regulatory frameworks through ongoing audits and compliance and monitor robust MIS reporting dashboards and operational trackers for leadership review.
• Drive customer service excellence by handling escalations supporting onboarding and managing grievances.
• Train Mentor & Develop partners team and internal junior team members for operations and process improvement best practices.
• Vendor & partner management Monitor SLAs track performance and drive accountability with lenders payment partners and tech providers.

Candidates Profile

Required Skills : LOS LMS

Key Skills

Computer Hardware,EAM,Account Management,Data Entry Operation,Home Care,Import & Export

Employment Type : Full Time

Experience : years

Vacancy : 1