Apply Now! Client Partner

Title : Client Partner

Location : Pune

Job Title : Client Partner / Client Success Manager

Job Summary :

We are seeking an experienced Client Partner / Client Success Manager to drive business growth, foster strong client relationships, and ensure exceptional service delivery. The ideal candidate will have a proven track record in managing global clients, preferably in the IT services sector, with experience in GCC (Global Capability Center) environments.

Key Responsibilities :

• Build and maintain strong relationships with key decision-makers (CXO, VP, Director levels) to understand client needs, address concerns, and identify opportunities for growth.
• Identify and pursue opportunities to upsell and cross-sell services to existing clients, driving revenue growth and expansion.
• Increase client engagement through regular interactions, meetings, and feedback sessions to ensure client satisfaction and loyalty.
• Collaborate with Delivery Managers and HR teams to ensure internal teams are aligned with client needs, and performance metrics are met.
• Work with technical teams to resolve client issues and incidents promptly, ensuring services are delivered according to agreed service definitions and SLAs.
• Conduct thorough needs analysis to understand client requirements and develop tailored solutions to meet their needs.

Requirements :

Company Description : Bits in Glass - India