ACA Group - Senior Client Implementation Specialist

About the job : The Opportunity :

ACA is currently looking for a Senior Client Implementation Specialist to oversee the custom implementation and configuration of ACAs ComplianceAlpha software product.

This role is a part of the Professional Services team, within our Tech Services division, and manages system implementations, integrations, and upgrades, and client specific customizations for new and existing clients.

The ComplianceAlphaRegTech solutions platform integrates risk and compliance management activities, trade surveillance and monitoring, compliance program testing, and in-depth analytics to help risk and compliance officers simplify and streamline their compliance management is trusted by over 1,200 financial services firms, globally, to help protect and grow their business.

Office Locations : NYC (office is near Grand Central), Pittsburgh, Medford, Oregon, Chattanooga, Portland, Maine and Boston

Must be able to go into one of these offices 2 days / week (Hybrid)

What youll do :

• Function as a subject matter expert in ComplianceAlpha and advise clients on complex regulatory requirements and act as a liaison between ACA product teams and ACA clients
• Perform analysis on business issues; propose solutions and define requirements
• Manage client relationships, including acting as the primary client contact and on technology implementation projects and working directly with clients to onboard, conduct training sessions, and manage customer feedback
• Understand and conduct data extraction, cleansing, manipulation, and analysis processes
• Communicate and manage internal and external implementation requirements and expectations
• Provide diagnostic support and issue resolutions for the ACA proprietary software applications
• Maintain procedural documentation and update as necessary
• Constantly evaluate process and procedures for inefficiencies, and make recommendations for improvement, and drive them through with stakeholders

To qualify for the role, you must have :

Ideally, youll also have :

Skills and attributes for success :

What working at ACA offers :

We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business.

Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment.

Youll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA :

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services.

We empower our clients to reimagine GRC and protect and grow their business.

Our innovative approach integrates consulting, managed services, and our ComplianceAlphatechnology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to :

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law

(ref : iimjobs.com)