Director, Customer Success

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards Web-based Digital Health category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver) New Product and Service : Health Technology Solution (Klara)

Who we are :

We Are Modernizing Medicine ( WAMM)! Were a team of bright passionate and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling we have grown to over 3400 combined direct and contingent team members serving eleven specialties and we are just getting started! ModMeds global headquarters is based in Boca Raton FL with a growing office in Hyderabad India and a robust remote workforce across the US Chile and Germany.

ModMedis hiring a Director Customer Success who will accelerate the growth of the India Customer Success team and focus on managing guiding and growing teams across Support Customer Success Professional Services Client Education and CS Operations .

This is an exciting opportunity to join the ModMed Customer Success leadership team and help integrate the India team in terms of operations strategy metrics culture customer satisfaction employee motivation and well-being within a fast-paced Healthcare IT company that is truly modernizing medicine.

Your Role :

Skills & Requirements :

ModMed Benefits Highlight : At ModMed we believe its important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits :

India

United States

PHISHING SCAM WARNING : ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process and valid communications from our hiring team will come from our employees with a ModMed email address ( ). Please check senders email addresses carefully. Additionally ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above please report them to the FTC website.

Required Experience :

Director

Key Skills

Fundraising,Management Experience,Coaching,Analysis Skills,Strategic Planning,Team Management,Budgeting,Leadership Experience,Mentoring,Public Speaking,negotiation,Supervising Experience

Employment Type : Full Time

Experience : years

Vacancy : 1