product support as well as operational and monitoring responsibilities within the scope of SEEBURGER
- ? Excellent understanding of the internet protocols TCP / IP, LDAP / LDAPS, SSL / TLS etc
- ? Knowledge of L1, L2 and L3 level production support and technical issue resolution for SEEBURGER BIS
suite of products or other integration products like Sterling,TIBCO, Software AG, Axway, and Dell Boomi
etc.Ensure successful technical operations of the enterprise Managed File Transfer & EDI platforms
- ? Provide technical consulting and advisory services in the field and be the SEEBURGER Business
Integration Suite expert. Activities include : Installing, configuring and deploying SEEBURGER Business
Integration Suite solutions.
- ? Experience in maintenance, Backup and recovery models, Multi-Node Active Clustering and high
availability, Performance tuning
- ? Certificate generations , setting up user Password encryption settings, Configuration of multi-tier
password policies, pgp encryption and ssh keys etc.,
- ? Proficiency in Application Maintenance & Stability
- ? Knowledge in Advanced LDAP concepts, enterprise LDAP deployments
- ? Assist in production issue resolution and root cause analysis.
- ? Knowledge in application deployment
- ? Strong Infrastructure knowledge & Problem management skills
- ? Review logs for user activity
- ? Experience in BIS Monitoring and dashboard
- ? Experience in Change Management Process
- ? Experience in troubleshooting issues in globally distributed system
- ? Solve support cases independently via remote support and if needed together with the 3rd level
support
- ? You not only correct errors, but also improve the operation of SEEBURGER solutions together with the
customer through appropriate problem management
- ? In addition to the classic production support and monitoring, as a part of the support team you will
assist the customer with software updates, system analysis and projects in the service environment
- ? Knowledge on TPM (Trading partner management).
- ? Reviews system periodically for betterment and identify room for improvement.
- ? Remains updated regarding EDI and internet field technological developments
- ? Should be well versed with common EDI X12 transactions, mapping, end-to-end testing, practices, and
procedures within the field
- ? You need to solve Data quality issues and Adapter / Connectivity issues.
- ? Analytical troubleshooting and problem-solving skills
- ? Ability to communicate clearly and in a timely manner with all customers, partners and users, internal
and external
- ? Understanding of mission critical enterprise computing environments, customer focus.
- ? Excellent customer, telephone, oral and written communications skills to effectively interact with
customers.
- ? Strong ethics and professionalism
- ? Assisting and helping the colleagues and ramping up the new / junior resources.
PREFERRED QUALIFICATION
- ? Minimum 7 years experience in Seeburger BIS suites
- ? Experience with B2B / MFT / API / ESB solutions (TIBCO, Software AG, IBM, Axway, Mulesoft, CA,
Apigee, Dell Boomi, Oracle)
- ? Good understanding and experience in any of the popular Integration software products in the
Industry and are willing to continuously upgrade your knowledge
- ? Familiarity with message standards like : JSON, XML (SEPA, SWIFT, ISO20022), EDIFACT, X12,
TRADACOMS, etc.
- ? Having experience with industry specific business processes and related message / file formats is a
plus
- ? Experience on cloud providers like AWS, Azure and GCP
- ? Proficiency with UNIX, LINUX and Windows platforms connecting to servers via Putty, Tera term and
WinSCP, and good to have working knowledge on shell scripting, Perl and JAVA scripting and UNIX
commands.
- ? Good IT knowledge (network, server operating systems, application servers)
- ? Experience in escalation management, Handling data center issues is a plus
- ? Proficiency with database systems (e.g., DB2, Oracle, SQL, and / or Sybase)
- ? Proficiency with B2B and Monitoring solutions
- ? Familiarity with network connectivity and communication protocols (AS2, FTP, SFTP,OFTP, MQ etc..)
- ? Proficiency with XML and EDI (ANSI X12 / EDIFACT)
- ? Experience with Rosetta-Net and ebXML industry standards
- ? Experience with Java and / or REST API
- ? Writing technical specifications
- ? Knowledge on HPSM, JIRA, Remedy, SNOW, Putty, WinSCP, Filezilla will be an added advantage.
- ? Familiarity with WebServices, XLST, WSDL, SOAP, REST, BPEL, BPMN, JDeveloper, SoapUI, Jenkins,
Ant, Maven, etc.
- ? Implementation, understanding of, and consulting experience with SOA and EAI
- ? Demonstrated experience with High-Availability, performance testing and tuning parameters on
multiple engagements
- ? Fundamentals in Continuous Integration and Development (CICD) as well Build and Monitoring
toolsets
- ? Certifications in security, cloud and agile development
- ? Experience in incident management as well as good knowledge in dealing with IT service applications
- ? Demonstrated ability to adapt to new technologies and learn quickly
- ? Should have worked extensively on EDI standards, mapping, integration methods, practices, and
procedures within the field.
- ? Experience in Middleware technologies like Websphere, Weblogic, Tomcat, Apache, IIS will be an
added advantage.
- ? Good understanding and experience in any of the popular Integration software products in the
Industry and are willing to continuously upgrade your knowledge
- ? Ability to pro-actively seek for self-development
- ? Flexible, self-motivated with the ability to work under pressure in an international and culturally
diverse organization
- ? Time management skills and ability to multi-task and prioritize assigned tasks, problems and
requests in a high pressure environment