Technical Support Engineer
R SystemsNoida, Uttar Pradesh, India30+ days ago
Job description2+ years of technical support or equivalent experience. Strong problem-solving skills and customer presence. Experience with cloud applications and RESTful services. Familiarity with HTML, CSS, and programming languages (e.g., SaaS, JavaScript, Python, Ruby, Java, C#). Excellent communication skills and ability to work in a dynamic environment. Flexibility to work outside standard business hours.
Job Title : Technical Support (Voice)
Location : Noida (Work From Office)
Shift : Night Shift | 5 Days Working | Cab Facility Available
Job Summary :
We are seeking a passionate and problem-solving Technical Support Agent to join our global support team. In this role, you will provide high-quality technical assistance to customers, troubleshoot complex issues, and contribute to team projects and documentation. You’ll work across various communication channels including email, chat, and phone, ensuring a consistent enterprise-level support experience.
Key Responsibilities :
- Handle technical customer issues with urgency and ownership.
- Troubleshoot using documentation, logs, and tools to identify root causes.
- Collaborate with team members to resolve complex cases and share knowledge.
- Support proactive and reactive customer interactions across multiple channels.
- Empower customers by guiding them on platform capabilities and best practices.
- Contribute to internal and external documentation and team initiatives.
Required Skills & Experience :
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Technical Support Engineer • Noida, Uttar Pradesh, India
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