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▷ (12 / 10 / 2025) Retail Operations Lead

Tata Consultancy ServicesIndia

10 hours ago

Job description

TCS is hiring for Retail Operation Lead role !!

Experience- 5 - 10 yrs

Shift- 12 : 00 pm- 10 : 00 pm.

Job Description-

Skills-

5+ Years of Exp in Ecommerce / Retail
Thorough Understanding of Retail Operations and its nuances
Should have exp in Content Management / Website operations
Should have basic understanding in Digital marketing / SCM and other retail verticals
Should have handled 50+ FTEs
Excellent Interpersonal and communication skills
Should be ok to manage 24 / 7 project
Hands on experience business transformation with quantified benefits
Basic knowledge in automation tools (Power automate, RPA tools)
Knowledge in digital marketing is an added advantage

Roles & Responsibilities

Responsible for overall customer deliverables (KPIs, OKRs)

Responsible to drive enterprise level business transformation, ensure key milestones are met on time

Process excellence – Automation is integral part of the delivery, drive it religiously

Contract Management – Ensure contracts are live. Extension to be handled religiously and complete it on time

Skill Management – Identify skill gap and work closely with TD team and upskill the team for future needs.

Travel to customer location – Travel to customer location for reviews and ensure closure of key actions.

Regards

Ritika Jagwani (HR)

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Operation • India

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