Technotask Business Solutions - Team Leader - Operations

We are seeking an experienced and dynamic Team Manager to oversee day-to-day operations, manage a team, and ensure compliance with organizational policies and procedures. The ideal candidate will be responsible for driving performance, ensuring service excellence, and supporting the professional growth of team members. This role requires excellent communication, strong analytical abilities, and proven people management skills to deliver business results in a fast-paced environment.

Key Responsibilities :

• Manage day-to-day activities of the team, ensuring adherence to procedures, policies, and compliance requirements.
• Encourage, guide, and motivate the team to achieve and exceed organizational and client-specific goals.
• Monitor and track hourly and daily performance metrics, providing regular updates to senior management.
• Take ownership of client communication, ensuring timely responses and maintaining strong client relationships.
• Identify low performers, create performance improvement plans, and ensure motivation and productivity within the team.
• Develop team skill sets and manage individual development plans, aligning them with organizational goals.
• Proactively update the team on new procedures, process changes, and compliance requirements.
• Ensure proper data representation and reporting, preparing detailed reports for managers, clients, and customers.
• Drive staff retention strategies, ensuring high engagement and low attrition within the team.
• Maintain high levels of customer service by analyzing issues, resolving escalations, and identifying areas of improvement.

Critical Competencies :

Preferred Skills :

(ref : iimjobs.com)