Product Technology Lead

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

About PTC :

PTC (NASDAQ : PTC) enables global manufacturers to achieve significant digital transformation through our market-leading software solutions. We empower customers to innovate faster, improve operations, and drive business growth—whether on-premises, in the cloud, or through our SaaS platform. At PTC, we don't just imagine a better world—we enable it.

Role Overview :

As a Senior Technical Support Specialist , you will serve as a key technical advisor and escalation point within the Servigistics Support organization. You will bring your rich industry experience to drive strategic customer success, mentor junior team members, and lead complex troubleshooting efforts. You will work cross-functionally with engineering, product management, and customer teams to ensure seamless and proactive technical support delivery.

Key Responsibilities :

• Serve as the primary technical contact for high-priority and complex customer escalations.
• Lead resolution of mission-critical issues involving product functionality, performance, and deployment.
• Partner with global cross-functional teams to ensure holistic and timely resolution of customer challenges.
• Proactively identify and drive improvements in support processes and product usability.
• Contribute to and review KCS-aligned knowledge articles and promote customer self-service strategies.
• Collaborate with product and engineering teams to influence product roadmap based on customer feedback and insights.
• Mentor and guide junior technical support engineers; provide coaching and best practices.
• Represent support in customer meetings, escalations, and business reviews.
• Maintain high SLA compliance for enterprise customers with complex environments.
• Available to work 24x7 on rotational basics and willingness to support weekend shifts when scheduled ensuring readiness for global support needs.

Required Skills & Competencies :

Preferred Qualifications :

Why Join PTC

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

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Skills Required

Sql Server, Apache Tomcat, Informatica, Sql, Unix, IICS, Linux, Kettle, Etl Tools, Apache Web Server, Oracle, Pentaho, Aws