Critical Incident Response LeadTata Consultancy Services • Chennai, Republic Of India, IN
Critical Incident Response Lead
Tata Consultancy Services • Chennai, Republic Of India, IN
8 hours ago
Job descriptionBE / B.Tech / MCA / M.Sc. / MS with minimum 3 years of relevant IT-experience post Qualification. Only Full-Time courses would be considered. Candidates who have attended TCS interview in the last 1 month need not apply
Greetings from Tata Consultancy Services!!
We are hiring for Major Incident Management! !
Experience : 6-10 years
Location : Chennai / Kolkata
Required Technical Skillset :
- Lead end-to-end management of High Severity (P1 / P0) incidents to minimize business impact and meet committed SLAs.
- Act as the Incident Commander, coordinating efforts across technical towers — Applications, Infrastructure, Cloud, Network, Database, and Security.
- Drive the Root Cause Analysis (RCA) process, ensuring accurate documentation, preventive actions, and closure within agreed timelines.
- Identify and implement opportunities to improve incident response efficiency, reduce MTTR, and enhance process maturity.
- Publish regular reports on major incident trends, RCA closures, and KPI performance. Participate in governance reviews and audits.
- Partner with Service Delivery Managers, Problem Management, and Change Management teams to strengthen service stability and resilience.
Date of Interview : 28-Nov-2025(Friday)
Mode of Interview : Virtual
TCS Eligibility Criteria :
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Incident Response • Chennai, Republic Of India, IN
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