Business Analyst - Travel Domain - Worli, Mumbai

Job Title : Business Analyst – Travel Domain

Experience : 4+ Years

Location : Worli, Mumbai

Employment Type : Full-time, Onsite

About the Role

We are looking for a Business Analyst with strong experience in the Travel domain (airlines / tours & packages / OTA / corporate travel) to work closely with business stakeholders, product, and technology teams. The role is based at our Worli, Mumbai office and will involve end-to-end ownership of requirements from discovery to delivery.

Key Responsibilities

• Work with business stakeholders to gather, analyze and document requirements for travel-related products, platforms, and processes.
• Translate business needs into detailed BRDs, FRDs, user stories, and use cases .
• Map and improve end-to-end travel workflows (booking, ticketing, cancellations, refunds, re-issues, GDS / API integrations, payment flows, invoicing, etc.).
• Conduct gap analysis, impact analysis, and feasibility studies for new features or process changes.
• Collaborate with product managers, architects, and development teams to define solution approach and scope .
• Create and maintain process flows, wireframes, and data flow diagrams where required.
• Coordinate and support UAT – prepare test scenarios, review test cases, validate results, and sign-off from business users.
• Track and manage requirements traceability through the project lifecycle.
• Support production issues analysis by understanding business impact and helping with root-cause analysis.
• Prepare and deliver presentations, demos, and training for business and operations teams.
• Ensure all documentation is updated, standardized, and easily retrievable.

Required Skills & Experience

Good to Have (Optional)

Work Location & Timing