Business Analyst - Travel Domain - Worli, Mumbai

Job Title : Business Analyst – Travel Domain

Experience : 4+ Years

Location : Worli, Mumbai

Employment Type : Full-time, Onsite

About the Role

We are looking for a Business Analyst with strong experience in the Travel domain (airlines / tours & packages / OTA / corporate travel) to work closely with business stakeholders, product, and technology teams. The role is based at our Worli, Mumbai office and will involve end-to-end ownership of requirements from discovery to delivery.

Key Responsibilities

Work with business stakeholders to gather, analyze and document requirements for travel-related products, platforms, and processes.

Translate business needs into detailed BRDs, FRDs, user stories, and use cases .

Map and improve end-to-end travel workflows (booking, ticketing, cancellations, refunds, re-issues, GDS / API integrations, payment flows, invoicing, etc.).

Conduct gap analysis, impact analysis, and feasibility studies for new features or process changes.

Collaborate with product managers, architects, and development teams to define solution approach and scope .

Create and maintain process flows, wireframes, and data flow diagrams where required.

Coordinate and support UAT – prepare test scenarios, review test cases, validate results, and sign-off from business users.

Track and manage requirements traceability through the project lifecycle.

Support production issues analysis by understanding business impact and helping with root-cause analysis.

Prepare and deliver presentations, demos, and training for business and operations teams.

Ensure all documentation is updated, standardized, and easily retrievable.

Required Skills & Experience

4+ years of experience as a Business Analyst, with at least 3 years in the Travel domain (B2B / B2C travel, corporate travel, OTA, airline, GDS, etc.).

Solid understanding of travel industry concepts such as PNRs, fares, booking engines, GDS (Amadeus / Sabre / Galileo / Travelport), hotel / flight APIs, ancillaries, and payment flows.

Strong experience in preparing BRD, FRD, SRS, user stories, process documents .

Hands-on experience with Agile / Scrum methodology and tools like JIRA, Confluence, or similar.

Excellent analytical, problem-solving, and documentation skills .

Strong communication and stakeholder management abilities – able to interact with business, technology, and senior leadership.

Proficiency in MS Office (Excel, PowerPoint, Word) and basic tools for diagrams (Visio, Draw.io, Lucidchart, etc.).

Bachelor’s degree in IT, Computer Science, Business, or related field .

Good to Have (Optional)

Experience working on customer portals, mobile apps, or booking engines in travel.

Exposure to data / reporting for travel KPIs (bookings, cancellations, revenue, margins, etc.).

Knowledge of APIs and integrations in travel tech ecosystems.

Any certification in Business Analysis (CBAP, CCBA) or Agile (Scrum Master / PO) .

Work Location & Timing

Location : Worli, Mumbai (onsite)

Work Mode : Full-time, office-based